With the Family Tree Maker just click on File Menu and the bottom option will appear on of two things. Go online means that you are not currently set to access the Internet via the Family Tree Maker. Choose this option to allow FTM to get connected to the web. If it is displaying that Go Offline then, Family Tree Maker is already set to go online. This step is very easy but in case, if you are facing the issue then, just call on FTM Customer Care UKto get in touch with the technical team for instant and reliable help.